Tag Archives: customers

Pick Me!

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Ever been unhappy with a job?  Dissatisfied with where you are in life?  Not fully on board with your boss?  Feeling unappreciated?  Work load is too much?  Feeling like you can’t just go in and do your job and then leave it behind to go home and enjoy life? Too many hours each week? Physically stressful? Co-workers causing drama?  A never ending barrage of events? All of the Above?

Well, some of those things applied to my job of 30 years.  I started at McDonald’s when I was 16 and I worked there until about a month ago. Over the years this job had its ups and downs.  Deep down I know that ketchup ran through my veins.  I had been in the business long enough to know how to deal with almost every type of customer and crew member.  I loved the busy days.  The satisfaction of good numbers.  The thrill of seeing happy customers.  But….

In 2012 I became a General Manager and things began to change for me.  I had challenges I had not faced before.  I was now the one in charge..of a whole store.  I did schedules and inventories and hiring and firing and paperwork and meetings and training and customer service and customer complaint calls and the list goes on.  I was on call 24/7 in case something happened at the store meaning I could not turn my phone off “just in case” and it was permanently attached to me wherever I went.  As time went on I took on more stress than I probably needed to.

At the same time, I began to love the people I worked with.  They were on my prayer list.  Some called me mom.  I was building relationships and sometimes we even talked about Jesus.  When God began to lift the grace from me to work in this capacity of General Manager I began to question His motives..yes, God’s motives.  I argued that if I went on to something different who would be here for these people?   Where would my ministry field be?

I had back surgery in November and I get a huge dose of disconnect.  The store was not allowed to be in contact with me as this was a work related accident.  So for three months I was off work…the longest EVER in my life for not working.  I had plenty of time to write, rest and live in His Presence.  A very relaxed and stress-less situation.  I was pretty happy-go-lucky and I loved it.

When I went back to work the stress returned.  It was almost like I had been a free roaming horse who just got bridled for the first time.  As I tried to mesh my new free lifestyle with work again I felt so frustrated.  This being on call 24/7.  The people not wanting to come to work.  The drama.  It was too much.  I just wasn’t filled with enough grace to do this type of work again.

Tomorrow I will fill you on the rest of the saga.  But for now just know this:  Sometimes God lifting the grace is the very thing which catapults you into your promise land.

Dear God, Thank You for lifting grace at times.  Thank You that You always offer me a safe place to be.  Help me to see You and what You are doing on my behalf.  Thank You for knowing every detail of what I need in my life to move into my promise land.  Thank You that with every twist and turn of my life you will be right beside me.  Help me to stay so close to You that I can feel You breathing.

In Jesus Name  Amen

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Play Nice

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Ever have one of those intense days at work when one minute everything seems to be going well and then all of a sudden you are in the middle of chaos and there is nothing you can do to stop it?  It’s like one thing happens and you shrug it off and push forward and then something else goes wrong and you try to fix it but while you are fixing that situation a worse one pops up and soon you have a snowball of messes that cannot be untangled.  Well, that very thing happened to me just the other day.  I will keep the details vague because I don’t need to name names or be specific about the issues.

So I work in fast food.  Five days a week.  45 hours.  And for the most part I love my job.  But in the 29 years that I have worked in this industry I have noticed that the crew work ethic has changed and so have the customers.  It is getting more difficult to work in this environment and I really don’t understand why except to say that we live in a different world now.  With restaurants offering more and more options it makes the crews job more difficult and can at times be confusing and frustrating.  What keeps me here you may ask, well it’s my love for people in general and that’s why this particular day was so sad.

It was a normal busy Saturday.  Crew were preparing for the day.  Customers were trickling in.  Things were going smooth and it was business as usual, until someone was an hour late.  We started to get very busy and being one person short just put us behind the game very quickly.  As we began to run out of product and the lines were building, my frustration was growing.  Considering that fact that my back was hurting  from a previous injury, I was not really myself and at one point I lost it and began speaking firmly and loudly about product not being made properly.  Of course a customer over heard the commotion and I had to personally deal with that later.

We just kept getting busier and busier.  Probably could have used one or two more persons but with limited availability there was no one to call.  So we just pressed in and did our best.  Finally things began to turn around and we had a break in the rush to catch up, but not for long because the lines began to grow again.  In the middle of all of this, a customer approached the counter asking to speak with a manager.  Now mind you I was frustrated, in pain and still busy as I confronted this customer.

She began to explain a situation which had happened hours prior to her coming to speak with me.  To save time, it was an incident where she felt her daughter was being teased by one of my employees for they way they reacted to a situation in the lobby.  I began to apologize and she interrupted me and said I should be apologizing to the daughter, so I started again only to be interrupted once more for the mother to tell me I was scolding her daughter instead of apologizing.  In that moment I realized I was not going to be right no matter how I approached this so I just became quiet.

What happened next was the lesson for the whole day.  The lady began to tell me that no matter what the situation is that we all just need to be nice to one another.  She further explained that everyone has different things going on in their lives and we need to be sensitive to that fact.  I agreed with her and tried to smooth things over the best I could and then she said to me so matter of factually, “I just found out last week I have cancer.”

What do you say in a situation such as this?  My heart filled with compassion and I wanted to just sit her down and pray with her.  She was hurting and all she wanted to do was protect her daughter,  It really wasn’t about what happened early, it was simply the fact that she wanted us all to be nice to each other.  At the end of the day what do we remember?  Did I pause to reflect on how busy we were?  No I prayed for this woman who had come into my restaurant pleading for someone to be nice to her daughter.  This was a large lesson in humility and compassion.  A lesson I will not soon forget.

Dear Lord, Please help us to be aware of those hurting around us.  Teach us to be nice no matter where we go or whatever we are doing.  Help us to see the good in others and be able to respond rather than react in everyday situations.  Lord forgive us for the times we are ungrateful and unfriendly towards those around us.  We thank you for the Holy Spirit who guides into right thoughts.  In Jesus Name Amen